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Business Applications
11
CRM - A Guide to Specification and Implementation
Mobile Computing - Some Legal Issues
Knowledge Management of Intellectual Capital
CRM in the Public Sector
Collaboration, Web 2.0 and the Paperless Office
An Introduction to Manufacturing ERP Software for the SME
Selling On-Line - an overview of the rules
Mobile Commerce
Sales Force Automation
eCommerce for Distributors
Business Benefits from eProcurement
Network Infrastructure
2
Hosted IT
IT Network Failure - Issues and Solutions
Web & Internet
12
Email Retention Policies - Dos and Don'ts
Domain Name Disputes - 1 : 7 Key Issues
Domain Name Disputes - 2 : Domain Name Variants and "Passing Off"
Domain Name Disputes - 3 : Use Them or Lose Them
Blogs - The Legal Issues
Legal Notices for Web Sites & Email
Email Storage, Retention, Retrieval… and Destruction
Internet and Email Policies
ISP Issues
Content Management Systems for Website Maintenance
Web Accessibility & Disability Legislation
Web Access Management
Business Planning & Performance
9
Making the business case for ERP software change
Secure computer and data disposal
Business Continuity Planning as Investment, not Cost
Outsourcing - the Pitfalls
IT Supplier Relationships and the Service Level Agreement
Making the Case for Business Continuity Planning (BCP)
Internal Service Level Agreements in Local Government
Business Continuity and Disaster Recovery
Balanced Scorecard
Security
2
Transferring Customer Data Abroad and the Data Protection Act
Data Protection